It’s been so long since I have not logged in to my razer account. I just logged in so that I can top-up the balance i have in my razer gold wallet, but then what keeps me from using the balance is that it requires me to enter a 2-step authentication which is an error in the website saying that there is an “unexpected error’. So the mobile phone that’s registered in to my account is still very active. And problem is, i don’t receive any SMS code.
My question now, is there any way i can change my security in the 2-step authentication and use authenticator app instead of the mobile phone number?
Question
Razer Account Security
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- Razer Support
- 1382 replies
Hey,
For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
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