please help me I lost my 2 step authentication and my back up code | Razer Insider
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Question

please help me I lost my 2 step authentication and my back up code

  • January 1, 2025
  • 1 reply
  • 35 views

quickretroPumpkin365

I am not sure if my phone number is correct or wrong, because im not getting any codes.

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1 Reply

Razer.Aero
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  • Razer Support
  • 3409 replies
  • January 2, 2025

Hi quickretroPumpkin365,

I’ve replied to your PM. Please follow the steps provided below and try again after 15 minutes:

1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try using a private browser in the Private or Incognito model.

If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, send me your ticket number so I can call their attention to your case. Have a good one!

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

 


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