beand new razer basilisk v3 scroll wheel stopped working | Razer Insider
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beand new razer basilisk v3 scroll wheel stopped working


smartboxDarkBlueGray449

I bought it at 29 of December of a store, not used, a tech chain store genuine product I even listed in my products in my account.

suddenly the scroll wheel itself stopped working after little use of it 

I tried another pc

reinstall drivers, safe mode, reinstall synapse 

blow it with compressed air and hair drier

i want to get my money back or refund

or if you can fix it tell me how

i am wouldn’t buy a razer product again. 

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3 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7253 replies
  • January 6, 2025

Try creating new empty profile in Synapse, also try it on another PC.

If its still not working → RMA it.


  • Insider Mini
  • 2 replies
  • January 6, 2025

Same problem today…

 


  • Insider Mini
  • 2 replies
  • January 6, 2025

At Razer, we pay 200€ for a mouse and after a year it breaks down. and it's not the first time.
Thank you for refunding my money, I'm going to logitech.


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