Hello, Good day Aero,
Just wanted to ask for your suggestions if you don't mind?
1. I have a Razer Hammerhead True Wireless X and the left side earbud is draining fast after a year.
2. I have sent it to a service center for a replacement and they did. They have replaced it.
3. However, the problem is, the replacement unit is also draining battery fast. It's even worse than my previous earbuds. Both sides.
4. Is it really that bad? I mean, the replacement is brand new, and just got out of the box. Charged it for 60 minutes. And even more.
5. I tried to connect it to my Razer App, to check the battery level, it's way below. I am expecting a 100% charge.
6. I can't even update the firmware since it's below 75%. I even try updating it while the charging. But it got stuck to 51% since the battery will make the earbuds turned off.
7. My question is, is there a troubleshooting method to use about this? Since I tried check it every time in my Razer App, and it seems the battery level of each earbud is fluctuating. Like the Left one is 50% and Right 30%, yet when I checked again, it has changed battery charges. The Right side now has 50% and Left is 30%.
8. I am worried also since the Razer Hammerhead True Wireless X is already discontinued. I am worried if I can still get a replacement. My seller is offering my voucher instead.
9. Thank you very much. I hope you can respond to my messages.
10. Have a nice day.
Respectfully,
Mark
