Neither my keyboard or my mouse works with hypershift on... Razer. I'm trying really hard here! I love your products, but everything I buy from you lately just... isn't working as intended.

I have a Blackwidow V4 X, and a Naga Trinity (wired).

I bought the naga, because I love the fact I could map buttons in it… I play WoW, path of exile, and the like. And this is a solid for me… It worked for awhile, and now… it doesn’t anymore. Ever since I switched  from my laptop to pc, I have been having problems with these products. 

I even replaced my naga with a new one.. Problem persists.

I formated my computer, clean… Problem persists. 

I literally upgraded my whole PC. Desktop, CPU, RAM, Motherboard, SSD, and the like. Problem persists… 

I tried windows 10, windows 11. PROBLEM PERSISTS.

i’M LITERALLY DESPERATE. I pay so much… so much for these products. I have to sacrifice, to have these little neat things and yet… Nothing works, nothing. Damn… nothing. 

I’ve been having this problem for more than a year now. I posted on reddit. I have posted here before. I searched far and wide, and  no one… nothing could help me. I even switched the trinity for a new mouse (still same brand)… And I still have the same problems… Why? What am I doing wrong? Why do you keep releasing new Synapse versions… if you don’t fix those problems? 

It’s been tanking my enjoyment so much, man. 

I just need help. That’s all I’m asking. I’m asking for help for the last time.