Starting about a month ago my razer usb dongle stopped working when I switched the ports from my computer to my labtop and since stopped being recognized/working. I was able to connect it to my labtop by plugging the dongle in the adapter thing and my mouse same time and it connected for approximately 20 minutes; I got up and came back and it was gone again. I have tried uninstalling and reinstalling synapse as well as the mouse. Nothing seems to work and yes I have tried it on numerous devices. Originally i planned to buy another dongle but theyre just permantely out of stock.
In the windows properties for the mouse it says device install requested but I tried the firmware updater and said nothing; this is the information line.
Device HID\VID_1532&PID_00A5&MI_00\8&2687b4e1&0&0000 requires further installation.
I would love to be able to use the features i purchased this mouse for anything is appreciated.