I lost my old 2-step authentication and backup codes | Razer Insider
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Question

I lost my old 2-step authentication and backup codes

  • February 12, 2025
  • 1 reply
  • 19 views
QUARTZurbanArmyGreen417

I lost my old 2-step authentication and backup code i forgot my back up code and i cand use my passkey for my payment i use 100 razer gold to use in my payment but when i proceeds it say no pesskey available but when i look for other i see a back up code so i want to know how to recover the backup code and 2 step authentication

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3156 replies
  • February 12, 2025

Hi QUARTZurbanArmyGreen417,

For the Razer Gold account issue, please submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID:
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!

*Thread locked to curb conversation to PM.

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