HUNTSMAN V3 PRO SYNAPSE ISSUE

Hi limeislime0831,

I understand you're experiencing an issue with your Razer Huntsman V3 Pro where it's repeatedly disconnecting and reconnecting when you launch Synapse 4 and it's trying to load the keyboard presets. Here are troubleshooting steps you can take to resolve the problem:

1. Try Different Ports: Plug the keyboard into different USB ports on your computer. Preferably, use USB 3.0 ports rather than USB 2.0 if available. and make sure to connect the device directly to the computer.

2. Disable USB Power Management: Sometimes, power-saving features can cause devices to disconnect.

1. Open Device Manager.
2. Find your keyboard under "Keyboards."
3. Right-click and select Properties.
4. Go to the Power Management tab.
5. Uncheck "Allow the computer to turn off this device to save power."

3. Perform clean reinstalltion of the Razer Synapse 4 here. Note: Collect and save Synapse logs prior to performing a clean re-install, should the issue needs further investigation. See the answer below for detailed instructions. How to gather Razer Synapse logs from a PC.

4. Ensure your Windows system is up to date with the latest updates. Sometimes, compatibility issues can arise from outdated system files.

5. If possible, test the keyboard on another computer to isolate whether the issue is with the keyboard itself or your current setup.

If the same problem occurs, PM me the follwing information below so I can kickstart a case for you and forward this to our Razer Support team for investigation.

• Was this working fine before?
• When did the issue start?
• Were there any changes made to your system or device before the problem occurred?
• Did you receive and install any Windows updates recently?
   
• MSinfo logs
• Windows version
• Razer Synapse 4 logs

Save the shareable files via any online drive account listed here. Also, fill in the following:

• Full name: 
• Email: 
• Mobile/Phone 
• Number: 
• Country:
• Razer Huntsman V3 Pro serial number:

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