I bought the keyboard 2 months ago and for no reason the keyboard connection keeps disconnecting and coming back. I tried both programs, synapse 4 and synapse 3, with their current versions. There is a distance of 30 cm (11.8 inches) between the keyboard and the dongle, but the connection keeps disconnecting at unexpected times. I have the problem on 2.4 GHz.
Question
Deathstalker v2 pro random disconnecting
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- Razer Support
- 3023 replies
Hello Movily,
I’m here to help. I understand that your Razer DeathStalker V2 Pro connection is dropping via Razer™ HyperSpeed Wireless (2.4 Ghz). To further isolate the issue, please try to perform the troubleshooting laid out below:
- Make sure the wireless mode is ON or the keyboard is switched to the correct wireless mode.
- Connect your USB Dongle directly to the PC, not a USB hub.
- Update the firmware of your keyboard if it is on the list.
- Download and run the Pairing Utility for your keyboard.
- Check if the software is causing the issue by closing Razer Synapse and other keyboard configuration software.
- If closing Razer Synapse fixes the issue, reinstall your keyboard drivers, and perform a clean reinstall of Razer Synapse.
- Check if the issue persists with a different PC. If the problem happens with the dongle but not with the USB cable, it is likely that your USB dongle is defective.
If you need assistance, PM me with your keyboard serial number and proof of purchase so I can check for replacement options. All the best!
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