Razer Viper V3 hyperspeed keeps disconnecting | Razer Insider
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Question

Razer Viper V3 hyperspeed keeps disconnecting

  • February 21, 2025
  • 1 reply
  • 377 views
MorningBluePEARLquick388

My razer Viper V3 hyperspeed keeps getting disconnected and then reconnect in a few seconds. This is very hassle for a gamer like me. I tried changing the batteries  and moving the dongle to all usb port in my motherboard but still keeps on happening.

 

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • 3155 replies
    • February 21, 2025

    Hi MorningBluePEARLquick388,

    I understnad that your experiencing intermintent conection with your Razer Viper V3 Hyperspeed. One probable cause for this to happen is the the device firmware is outdated. To I solate the problem, please do the steps laid out below:

    1. Verify Windows is up to date.
    2. Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.
    3. Update the firmware on your mouse.
    4. Download and run the Pairing Utility for your mouse.
    5. Check if a software is causing the issue by closing all Razer apps and software.
    6. If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.
    7. Test your mouse on another PC and verify if the issue still exists.

    If the same problem persists, PM me with your device serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. Thanks!

    ​​​​​​​*Thread locked to curb the conversation to PMs.

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