Razer Synapse 3 & 4 will not install with downloadable installer, nor will they open/run properly. | Razer Insider
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Razer Synapse 3 & 4 will not install with downloadable installer, nor will they open/run properly.

  • February 24, 2025
  • 0 replies
  • 43 views
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Hello.  I recently updated Windows.  Razer Synapse 3 / 4 are the sole holdouts of software I have been unable to reinstall.  When I try to run the downloadable installer I am treated to a brief flicker of a terminal window, and then nothing.  I checked the log found in the ProgramData folder.  It’s contents are at the bottom.  I have tried:

  • Reinstalling windows
  • Wiping synapse from the registry
  • Disconnecting all Razer devices while attempting to install.
  • Installing from chocolatey.  This actually let me install the software but the software then only runs in the background and the actual application client won’t open.
  • Using the Razer driver cleaner.

I am currently running Windows 11 24H2, have .NET 4.8.1 correctly installed.  My environment should be fine.

Please take a look at the error text below.  Any assistance would be wonderful.  My basic understanding of the error is that the splash (that opens with any Razer application/.exe is failing to render, thus crashing all following actions.


 

2025-02-24 17:31:50,573 [1] FATAL RazerInstaller [(null)] - Unhandled Exception
Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Razer.RazerInstallerApp.ShellSplashScreen", name = "(none)".
Exception occurred while: Calling constructor Razer.RazerInstallerApp.Shell(Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Microsoft.Practices.Prism.Regions.IRegionManager regionManager).
Exception is: XamlParseException - Provide value on 'System.Windows.Baml2006.TypeConverterMarkupExtension' threw an exception.
-----------------------------------------------
At the time of the exception, the container was:

  Resolving Razer.RazerInstallerApp.ShellSplashScreen,(none)
  Resolving parameter "shell" of constructor Razer.RazerInstallerApp.ShellSplashScreen(Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Razer.RazerInstallerApp.Shell shell, Microsoft.Practices.Unity.IUnityContainer unityContainer)
    Resolving Razer.RazerInstallerApp.Shell,(none)
    Calling constructor Razer.RazerInstallerApp.Shell(Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Microsoft.Practices.Prism.Regions.IRegionManager regionManager)
 ---> System.Windows.Markup.XamlParseException: Provide value on 'System.Windows.Baml2006.TypeConverterMarkupExtension' threw an exception. ---> System.NotSupportedException: ThicknessConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
   at System.ComponentModel.TypeConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.Windows.Baml2006.TypeConverterMarkupExtension.ProvideValue(IServiceProvider serviceProvider)
   at MS.Internal.Xaml.Runtime.ClrObjectRuntime.CallProvideValue(MarkupExtension me, IServiceProvider serviceProvider)
   --- End of inner exception stack trace ---
   at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)
   at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)
   at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at Razer.RazerInstallerApp.Shell.InitializeComponent()
   at Razer.RazerInstallerApp.Shell..ctor(IEventAggregator eventAggregator, IRegionManager regionManager)
   at BuildUp_Razer.RazerInstallerApp.Shell(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuilderContext.NewBuildUp(NamedTypeBuildKey newBuildKey)
   at Microsoft.Practices.Unity.ObjectBuilder.NamedTypeDependencyResolverPolicy.Resolve(IBuilderContext context)
   at BuildUp_Razer.RazerInstallerApp.ShellSplashScreen(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name, ResolverOverride[] resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainerExtensions.Resolve[T](IUnityContainer container, ResolverOverride[] overrides)
   at Razer.RazerInstallerApp.BootStrapper.CreateShell()
   at Microsoft.Practices.Prism.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Razer.RazerInstallerApp.BootStrapperInitializer.Initialize(Boolean isUninstall, Boolean canShowDevice, String customzieCulture)
   at Razer.RazerInstallerApp.InstallerApp.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1_0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at Razer.RazerInstallerApp.SingleInstanceManager.OnStartup(StartupEventArgs e)
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(String[] commandLine)
   at Razer.RazerInstallerApp.App.Main(String[] args)
2025-02-24 17:31:54,434 [1] FATAL RazerInstaller [(null)] - Unhandled Exception
Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Razer.RazerInstallerApp.ShellSplashScreen", name = "(none)".
Exception occurred while: Calling constructor Razer.RazerInstallerApp.Shell(Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Microsoft.Practices.Prism.Regions.IRegionManager regionManager).
Exception is: XamlParseException - Provide value on 'System.Windows.Baml2006.TypeConverterMarkupExtension' threw an exception.
-----------------------------------------------
At the time of the exception, the container was:

  Resolving Razer.RazerInstallerApp.ShellSplashScreen,(none)
  Resolving parameter "shell" of constructor Razer.RazerInstallerApp.ShellSplashScreen(Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Razer.RazerInstallerApp.Shell shell, Microsoft.Practices.Unity.IUnityContainer unityContainer)
    Resolving Razer.RazerInstallerApp.Shell,(none)
    Calling constructor Razer.RazerInstallerApp.Shell(Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Microsoft.Practices.Prism.Regions.IRegionManager regionManager)
 ---> System.Windows.Markup.XamlParseException: Provide value on 'System.Windows.Baml2006.TypeConverterMarkupExtension' threw an exception. ---> System.NotSupportedException: ThicknessConverter cannot convert from System.String.
   at System.ComponentModel.TypeConverter.GetConvertFromException(Object value)
   at System.ComponentModel.TypeConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.Windows.Baml2006.TypeConverterMarkupExtension.ProvideValue(IServiceProvider serviceProvider)
   at MS.Internal.Xaml.Runtime.ClrObjectRuntime.CallProvideValue(MarkupExtension me, IServiceProvider serviceProvider)
   --- End of inner exception stack trace ---
   at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)
   at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)
   at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at Razer.RazerInstallerApp.Shell.InitializeComponent()
   at Razer.RazerInstallerApp.Shell..ctor(IEventAggregator eventAggregator, IRegionManager regionManager)
   at BuildUp_Razer.RazerInstallerApp.Shell(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuilderContext.NewBuildUp(NamedTypeBuildKey newBuildKey)
   at Microsoft.Practices.Unity.ObjectBuilder.NamedTypeDependencyResolverPolicy.Resolve(IBuilderContext context)
   at BuildUp_Razer.RazerInstallerApp.ShellSplashScreen(IBuilderContext )
   at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)
   at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
   --- End of inner exception stack trace ---
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name, ResolverOverride[] resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainerExtensions.Resolve[T](IUnityContainer container, ResolverOverride[] overrides)
   at Razer.RazerInstallerApp.BootStrapper.CreateShell()
   at Microsoft.Practices.Prism.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Razer.RazerInstallerApp.BootStrapperInitializer.Initialize(Boolean isUninstall, Boolean canShowDevice, String customzieCulture)
   at Razer.RazerInstallerApp.InstallerApp.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1_0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at Razer.RazerInstallerApp.SingleInstanceManager.OnStartup(StartupEventArgs e)
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(String[] commandLine)
   at Razer.RazerInstallerApp.App.Main(String[] args)

 

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