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razer gold gift card problem

  • February 28, 2025
  • 1 reply
  • 39 views

easyFuzzyWuzzydirect220

I would like to know when, where, and at what time was my razer gold gift card used.  I have not used it yet it says it's invalid 

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1 Reply

Razer.Aero
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  • Razer Support
  • 2998 replies
  • February 28, 2025

Hey easyFuzzyWuzzydirect220,

For Razer Gold concerns, please submit a ticket or contact customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and please make sure to include all relevant information and photos of the card. Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.

After submitting it, PM me your ticket number so I can notify the team about your concern. Have a good one!

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