activation key working on surround sound software but not working on thx spatial audio | Razer Insider
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activation key working on surround sound software but not working on thx spatial audio

  • March 5, 2025
  • 1 reply
  • 57 views

Hi today i bought the razer black shark v2x usb headphones and after struggling for a while i finally got the activation key on my gmail. It registered and worked just fine on the 7.1 surround sound application/ software, however when i enter the same activation code on the THX spatial audio application where we can actually calibrate settings there the activation codes comes up to be invalid. I’ve tried everything re-checking that the letters are in caps or not and everything ive even cope pasted the code as it is still its showing up to be invalid and i have to use the 15 days free trial to manage things now, please get this problem solved 

 

Best answer by Razer.Aero

Hi ShadowPhazer,
 

Regarding your concern, please note that the 7.1 Surround Sound activation code cannot be used with THX Spatial Audio. To upgrade from 7.1 Surround Sound, you will need to purchase THX Spatial Audio, and an activation code will be sent to your email.

You are eligible for a 50% discount on the upgrade. You can retrieve your promo code through the 7.1 Surround Sound app. For more details, please visit this link. Feel free to PM me if you need further help. Stay awesome!

*Thread locked to curb conversation to PM.

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Razer.Aero
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  • Razer Support
  • 3248 replies
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  • March 5, 2025

Hi ShadowPhazer,
 

Regarding your concern, please note that the 7.1 Surround Sound activation code cannot be used with THX Spatial Audio. To upgrade from 7.1 Surround Sound, you will need to purchase THX Spatial Audio, and an activation code will be sent to your email.

You are eligible for a 50% discount on the upgrade. You can retrieve your promo code through the 7.1 Surround Sound app. For more details, please visit this link. Feel free to PM me if you need further help. Stay awesome!

*Thread locked to curb conversation to PM.


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