Lost phone and number and don't have backup codes | Razer Insider
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Question

Lost phone and number and don't have backup codes

  • March 9, 2025
  • 1 reply
  • 18 views

Citronbaseradio975

I lost my old phone and number, I can’t access my backup codes and don’t know them. How can I reset my 2-step authentication

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1 Reply

Razer.Aero
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  • Razer Support
  • 3266 replies
  • March 11, 2025

Hello Citronbaseradio975,


I’m here to help. Please PM the following information below so I can validate your account and assist you accordingly:

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.


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