Razer Kraken X Lite Warranty

Hi MBMonster,

I understand that the left headband of your Razer Kraken X Lite is broken, and now the left audio won’t produce sound. Please be informed that warranty claims resulting from misuse or mishandling are not covered under our warranty policy. You may want to take the time to read the full details of the Razer Warranty Policy. To reach out to our Brazil Support team, please visit the Brazil Support Page, and to expedite a resolution, include the following in your email:

Product Details

Serial Number:
Device Name:
Problem Description:
Personal Information

Full Name:
Contact Phone:
Shipping Address:
Email:
Purchase Details

Reseller Name:
Purchase Date:
Proof of Purchase (Please attach a copy)
NOTE: For products purchased outside of Brazil, please contact the reseller. Our support team can only proceed with exchanges for products purchased in the local Brazilian market. They will analyze your case and respond within five business days. Thank you for your patience and understanding.

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