Razer mouse not charging

Question

My razer basilisk ultimate mouse is just being annoying and keeps turning off and on really fast and it makes it where if you try to charge it by its dock or wired itself it just won’t charge. if anyone has a fix to this please lmk.

Razer.Aero · Answer

Hinibpcy12,I'm sorry to hear about the charging issue with your Razer Basilisk Ultimate. To fix the problem, please ensure the USB cable is securely connected to both the charging dock and your PC, and check that there is no debris or dust impeding the contact between the mouse and the charging dock. You can also clean both the pins on the dock and the mouse charging contact surface. Feel free to PMme with your device's serial number if you need further assistance. All the best!*Thread locked to curb the conversation to PMs.

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