HELP: Cannot open Razer Synapse 2 software on W10!

RoscoeTheDog · 2019-12-20T04:15:16+00:00

OK everyone. I just purchased my Razer deathadder and I'm appalled at the software that was advertised with it. I like the mouse, but I cannot get the Razer Synapse 2 software to open. I've even tested it on multiple different Windows 10 systems (desktop and 2 other laptops). All machines have been fully updated, and tested on 2 different networks in order to see if a firewall or other node could be blocking the programs connection and preventing it from opening. I'll install the software, sign in like usual, then the Razer Synapse software gets minimized to the tool tray. Nothing too out of the ordinary. However, when you right click and hit "open", absolutely nothing happens. I cannot get the application open no matter what. This is very frustrating of course, since a lot of the gaming mouse's functionality is lost without this proprietary software. I have created a support ticket, which has gone unanswered for the last 2 business days now. The ticket is #191218-000250. I have tried the following, as suggested by numerous other threads: 1) uninstalling the drivers manually, then the uninstalling software and reinstalling everything fresh. 2) disabling all antivirus and firewall software 3) booting into Windows Safe Mode *I apologize I do not have a screenshot for this* 4) checked all Windows updates (and ensured .NET framework has been installed) This seems to be a common problem on Windows 10 systems for a very long time! How has this bug not been resolved yet? What can I do to get it working at this point?

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] January 2026 30,000 Silver Drawing

3 days ago

Home
Community Overview
Razer Support
Razer Support
HELP: Cannot open Razer Synapse 2 software on W10!

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™