Blackwidow Chroma X disconnecting randomly in games | Razer Insider
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Blackwidow Chroma X disconnecting randomly in games

  • January 2, 2020
  • 3 replies
  • 6 views
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I have just bought a razer keyboard and it only happens on my PC, that it sometimes disconnects and instantly reconnects when into a game (happens in any game i play, tried on a few already). In my friend's PC, the keyboard works fine installing the same drivers, but on mine it doesn't. I have tried every single por my PC has (3.0 and 2.0 usb ports) and it does the same for everyone. I have also tried reinstalling every driver from razer, and even formatted the entire PC but it still happens and I have no idea why. I'll wait with hope for an answer, thanks in advance.
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    3 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • January 4, 2020
    Do you have disconnection issues with your other peripherals plugged into your main PC? For now, you can try to use a fresh Razer ID on Synapse to check if this has something to do with your saved profiles.
    O
    • Orosa
    • Author
    • January 4, 2020
    No, I have never had any problems with other peripherals disconnecting like it happens with the keyboard. I have just tried using another Razer ID but the problem still persists.
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • January 4, 2020
    There may be an application affecting the keyboard drivers. Please send over your system, application logs, and your Synapse 3.0 logs via PM. I'll take it from there.
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