Razer Tartarus Pro Not Working

brought Razer Tartarus pro a month back it took me some time to get use to it and configure all the keys and commands as per my requirements. finally when i was done configuring it and made two profiles one for game and one for windows. unfortunately it did not work as expected none if the macro or profile is working. when i connect Tartarus Pro it for a while and stops working. i press button to change profile, it only shows changes being made on the screen in Synapse 3 software but Tartarus Pro does not work or show any effect. i have tried dummy account, connecting disconnecting device multiple time on different ports and PC, Tried resetting device, logging in and out Synapse 3 software. attached video link showing the issue. https://1drv.ms/v/s!And5cR3G4wxZqhJCaw1sI9_1GQQU?e=Kc4zLL https://1drv.ms/v/s!And5cR3G4wxZqhHI0v5mlHKwRR09?e=Pv1uTm https://1drv.ms/v/s!And5cR3G4wxZqhD6lIFA1BH7jSlJ?e=RX9teO