Basilisk V3 pro 35K Disconnecting and Connecting randomly (2.4 Ghz mode) | Razer Insider
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Basilisk V3 pro 35K Disconnecting and Connecting randomly (2.4 Ghz mode)

  • October 1, 2025
  • 2 replies
  • 146 views
Qyrax

I have several razer mice: basilisk v3 pro and basilisk v3 pro 35K. 35K bought few days ago after my basilisk v3 pro started glitching ( randomly cursor lagging turning off and on with no reason). But unfortunately with 35K same problem. It is going like cursor laggs then it turns off for 1 second loses chroma settings and then after "click" sound it turns On. This kind a problem only on radio mode 2.4 Ghz in wired mode all is working fine. The problem started about 2 weeks ago. Plz help. I dont know what to do... //// synapse 4, windows 11

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2 Replies

Qyrax
  • Qyrax
  • Author
  • Insider Mini
  • October 1, 2025

What was done:

  1. all razer drivers and synapse cleaned and reinstalled again several times
  2. all USB port was checked and the energy saving checkboxes have been removed.

So it doesn’t help...

systemtechAeroBlue137
Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • October 1, 2025

Hey ​@Qyrax,

Let me help you with your mouse. Just for isolation, can you disable your Synapse by following the steps from this link and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue you're currently experiencing.

 

 

*Thread locked to curb conversation to PM.

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