Razer Kraken TE THX spatial mixer crashes

Zabania · 2020-02-26T21:05:19+00:00

Hello! I have a problem with THX spatial in synapse, for some reasons it crashes. It usually happens when i quit from some heavy applications like games (Battlefield 5, Civ 6 for example) or even if i quit streamlabs obs. The sound continues to work in THX mode but i am not able to switch anything to stereo and even the physical button stops to switch it, though reacting on switch on/off. I tried everything....I have reinstalled synapse, deleted all drivers and folders (even hidden) from pc and everything connected to razer - this didnt help. I changed the headset to another one in shop, and same problem occured. I decided to reinstal windows, made it fully, like nothing on my pc left. Installed everything needed and game to test (Civ 6) and crash happened again.... I reinstaled windows again and same thing happened again. The thing with this problem also that it might work well during a week and then crash, or crash every time i launch something... Only reboot helps to solve problem. Uploading screenshots of problem aswell, maybe someone knows how to solve it? Thanks! Edit: What i have done aswell: updated everything i could - chipset, motherboard audiodrivers and even BIOS - nothing helped. Crash logs from MSInfo gives the following info: 18.02.2020 21:07 Application Error Имя сбойного приложения: THXService.exe, версия: 1.0.0.1, метка времени: 0x5d81b8c9 Имя сбойного модуля: ntdll.dll, версия: 10.0.18362.657, метка времени: 0x64d10ee0 Код исключения: 0xc0000374 Смещение ошибки: 0x00000000000f92a9 Идентификатор сбойного процесса: 0x1120 Время запуска сбойного приложения: 0x01d5e67e10560f53 Путь сбойного приложения: C:\\Program Files (x86)\\Razer\\THXService\\Drivers\\x64\\THXService.exe Путь сбойного модуля: C:\\WINDOWS\\SYSTEM32\\ntdll.dll Идентификатор отчета: 91a7ec30-c808-4a5e-bbe2-d94278652335 Полное имя сбойного пакета: Код приложения, связанного со сбойным пакетом: I dont what i left to do honestly...nothing helped All drivers are OK in device manager. I have reinstalled windows 2 times, synapse and the drivers of THX spatial sound too, pls help me. Also have a video of crash moment itself Plus i made windows file scan and repair and it said everything was ok....

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