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RGB lighting not working correctly

D
hey there i recently recieved a blackwidow chroma keyboard as a present. Upon opening it and plugging it in i have realised that the enter key on the far right bottom corner doesnt match the rest of the colours when static or reactive mode is on. It refuses to light up yellow, green, purple or peach. It stays red or blue and when it changes to green it wont come on at all. This is very strange i have been using razer products for years and this has never happened. It leads me to believe it has a dead green led which is very strange as the item is brand new. I dont have the receipt for warranty as the item was a gift by a loved one. What is my next avenue as its quite annoying that this is happening and i cant utilise my rgb capability to its full potential. It just looks very strange and i feel this shouldnt be happening with a brand new product. Hope to hear from you soon. Kind Regards Dim
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    3 Replies

    Razer.Speedcr0ss
    dimdobro94
    hey there i recently recieved a blackwidow chroma keyboard as a present. Upon opening it and plugging it in i have realised that the enter key on the far right bottom corner doesnt match the rest of the colours when static or reactive mode is on. It refuses to light up yellow, green, purple or peach. It stays red or blue and when it changes to green it wont come on at all. This is very strange i have been using razer products for years and this has never happened. It leads me to believe it has a dead green led which is very strange as the item is brand new. I dont have the receipt for warranty as the item was a gift by a loved one. What is my next avenue as its quite annoying that this is happening and i cant utilise my rgb capability to its full potential. It just looks very strange and i feel this shouldnt be happening with a brand new product. Hope to hear from you soon. Kind Regards Dim
    Hey Dim. Thanks for posting your Razer Blackwidow Chroma concern here. I understand the unsatisfying factor of your keyboard's flaw. Please send me a PM together with your device's serial number. Let's continue from there.
    D
    • dimdobro94
    • Author
    • 1 reply
    • March 16, 2020
    Hey there. The serial number is (*Removed for security purposes). Kind Regards
    Razer.Speedcr0ss
    dimdobro94
    Hey there. The serial number is (*Removed for security purposes). Kind Regards
    Thanks for sharing your keyboard's serial number. I've omitted it since it is against our privacy policy. By the way, please send me a photo or video showing the issue by saving it in your Google Drive pr Dropbox then paste the link here.
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