BW Elite Volume Dial Issues, Support not Forthcoming

I understand where the frustration is coming from, but the Support Team isn't really giving you a runaround. The matter with the proof of purchase is on our Warranty Policy and they are pretty much just following protocol. As for the representative not being able to view the clip, the site you uploaded it on is highly likely blocked by our IT for general security purposes so I highly recommend that you upload it on youtube or GDrive/Dropbox. Anyways, please send over your case number through PM as I would like to look into it and hopefully move things along.

Can you at least provide us with details on the issue. What is the problem here, if it's hardware what is it?

SliceofBytes
Can you at least provide us with details on the issue. What is the problem here, if it's hardware what is it? A bad switch?

Are you trolling? The issue is the in the original post. GTFO.

ilpsxnus
Are you trolling? The issue is the in the original post. GTFO.

I was talking to the Razor support person. I should have worded it differently. I meant what is the underlying issue that they are RMA'ing for. Is it a hardware switch failure? bad board? etc...

It's an issue with the rotary encoder, not the switch. In the end I found Razer's appointed support partner in my country. I walked in, handed them my keyboard, told them my problem, and after 5 minutes they gave me a BNIB TE. Razer support was of absolutely no help. The best they could muster was "try asking the store you got it from for an exchange" and that was after 3 weeks of raising the RMA request. Makes you wonder why they couldn't have just given me the local support contact right from the get go.

ilpsxnus
It's an issue with the rotary encoder, not the switch. In the end I found Razer's appointed support partner in my country. I walked in, handed them my keyboard, told them my problem, and after 5 minutes they gave me a BNIB TE. Razer support was of absolutely no help. The best they could muster was "try asking the store you got it from for an exchange" and that was after 3 weeks of raising the RMA request. Makes you wonder why they couldn't have just given me the local support contact right from the get go.

Cool thanks for the info that is what I was looking for.

ilpsxnus
Razer support was of absolutely no help. The best they could muster was "try asking the store you got it from for an exchange" and that was after 3 weeks of raising the RMA request. Makes you wonder why they couldn't have just given me the local support contact right from the get go.

The team followed protocol, and they tried their best to help you. We can't just give you a shortcut because you want one. Everyone goes through the process and you're not exempted. Consider this thread locked. A bit from our House Rules:

technokat
Non-constructive/Hate Posting We do not allow posts that deliberately disrupt conversations, i.e., long-winded, redundant, angry and argumentative comments meant to derail the topic of discussion. Do present your feedback in a clear and concise manner and avoid going off on a tangent. Posts that are intentionally rude or insulting will not be tolerated and will be deleted regardless of how valid the ideas behind them are. We encourage users to share their constructive thoughts, positive or negative provided it is presented in a civil and factual manner.