Razer support on Blade 15 during COVID-19
My Blade 15 Advanced keyboard started acting up the other day. Half my keys aren't responding for whatever reason.
I tried to call in to get support several times, but nobody picked up, and its been days since I emailed support and talked to live chat, with no response yet. It also happens to be just about 1 year exact since I bought my laptop from Razer cutting it very close to the end of the warranty period. The virus situation seems to have shut down their entire support department. If I can't get support and my warranty period expires because of the delay in communication am I still covered?
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- I am the Lightbringer
- 4792 replies
That's odd. We have not shut down our support channels at all. Anyways, are you experiencing this all the time, or do half of your keys stop responding only when on games? Either way, please PM me the serial number of your RB15 so I can help you troubleshoot.
*Moving this to the Support Board for visibility
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