Unable to register product - Invalid product number

same here , says product number doesnt match serial number

the same here!!

same for me as well. i purchased a new Basilisk X Hyper speed mouse

Does anyone know what's going on with this issue?

When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it. – Dave

ViperGeek
When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it. – Dave

Brooooooooo no way, you saved me!!! thanks so much <3

I m having the same issue with my bored, i used the number on the box and didn't work o.o() Sakura

it works. Using the P/N printed on the actual box, not the one in the barcode sticker. Thanks Dave

Ooh i m having problems with the s/n i got the P/N okay :3 I tired calling them or use the chat and its bz :( cos of the virus

trying to register a new gigantus v2 mouse pad. there's no s/n available on it or the box. i was able to do it before with my other mouse pad no problem. this is really frustrating. Any combination I try, it says P/N Invalid.

ViperGeek
When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it. – Dave

Thanks Dave! It helps!

ViperGeek
When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it. – Dave

Yep- that works!