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Synapse 2 bug

macs90
Razer Synapse is stuck in this screen here and I can't do anything https://ibb.co/7SjTDzD I tried: - COMPLETELY uninstalling (deleting ALL files) - Reinstalling several times - Installing the Razer Synapse 3 (which is in beta) - Registering my headphones with the unique code - Executing Razer Synapse with admin rights Someone can help me?
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    8 Replies

    PT.Singer
    Vanguard
    • PT.Singer
    • Jedi Master
    • 340 replies
    • January 7, 2020
    Just curious - what operating system are you using?
    Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
    macs90
    • macs90
    • Author
    • 2 replies
    • January 7, 2020
    PT.Singer
    Just curious - what operating system are you using?
    Windows 10 64 bit
    PT.Singer
    Vanguard
    • PT.Singer
    • Jedi Master
    • 340 replies
    • January 7, 2020
    I'm going to move this over to Support for you.
    Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
    B
    estou com o mesmo problema
    B
    PT.Singer
    Vou passar isso para o Suporte para vocĂŞ.
    pode passar pra mim tbm?
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • January 8, 2020
    This means that Synapse has not detected a supported Razer device. Can you put up a screenshot of how the Razer peripheral you are trying to customize appear in the device manager?
    macs90
    • macs90
    • Author
    • 2 replies
    • January 8, 2020
    Razer.Caziel
    This means that Synapse has not detected a supported Razer device. Can you put up a screenshot of how the Razer peripheral you are trying to customize appear in the device manager?
    https://ibb.co/5THtJbk
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • January 8, 2020
    @macs90 Uninstall the mouse drivers including the mouse compatible HID and reboot. That should refresh the drivers and get Synapse 2.0 to detect your mouse. PM me if the problem persists.
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