Razer Book 13 BSOD (Never Ending) | Razer Insider
Skip to main content

Razer Book 13 BSOD (Never Ending)

Z
Have purchased Razer Book 13 from Amazon, moved from Apple recently. I like this notebook but this has a huge problem. : 1. I am running the original Windows 10 from razer. 2. Can not install work profile (MDM) issues for Office 365. 3. Getting constant igxf (Intel Graphics drivers error) and different bsods. 4. Uninstalled Synapse, updated drives, windows, ran sfc, etc, everythng. 5. Reinstalled several times, Razer and non Razer images of windows. 6. Used, intel tests, mem test from windows, memtest 86, etc. everything passed 8. Used graphics benchmarks, no idea why it fails , Minidumps from latest windows https://drive.google.com/drive/folders/1QE4CRB-2caxau4K1I2t-qN9lm7oA9y3j?usp=sharing running bios 1.01 :)) Nothing helps! Please help ! I really like this laptop and use it.
Did this topic help you find an answer to your question?
This topic has been closed for comments

4 Replies

-Mr.Nobody-
  • -Mr.Nobody-
  • Insider
  • 607 replies
  • April 4, 2021
try to DM this Guy if you need quick response try to DM this Guy
Veteran Fan Boyzzzzzz I guess
Z
  • Zasosa
  • Author
  • 1 reply
  • April 5, 2021
-Mr.Nobody-
try to DM this Guy if you need quick response try to DM this Guy
Thanks!
FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7035 replies
  • April 6, 2021
I see, that 2 BSODs are caused by Killer NIC driver. I'd uninstall these drivers, and download a new ones from Killer NIC website. Personally - I always dump factory installed OS. I mean I always do a Windows 10 clean install, with my software (+ mandatory software ofc), so it's not bloated, and working flawlessly.
Razer.Caziel
-Mr.Nobody-
2 people like this
  • Razer.Caziel
    Razer.Caziel
  • -Mr.Nobody-
    -Mr.Nobody-
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • April 6, 2021
@Zasosa If the problem persists after following @FiszPL's suggestions, please send me your kernel dump files. We can use that to dig deeper. Here's how to get them:
  • In Control Panel, select System and Security > System.
  • Select Advanced system settings, and then select the Advanced tab.
  • In the Startup and Recovery area, select Settings.
  • Make sure that Kernel memory dump or Complete memory dump is selected under Writing Debugging Information.
  • Restart the computer.
  • Copy and zip complete/kernel dump files from “C:\Windows\Memory.dmp”.
I'd appreciate it if you can share triggers and what apps you usually run before BSODs occur. *Thread locked to curb the conversation to PMs.
CookiesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings