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Customer service

  • August 10, 2020
  • 2 replies
  • 5 views
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Trying to get assistance is terrible! Just got brand new laptop back and it shows no battery detected. Any thoughts
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    • ms.fiero
    • October 17, 2020
    Me too, brand new laptop no battery detected , it is not charging did you ever get support for this?
    Razor Blade15 Advanced 2020 i7 10875H 300Hz :jack_o_lantern: 16GB 1 TB SSD RTX 2080 Super
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    • Tament
    • Author
    • October 17, 2020
    I did fix it, myself. After the unit was returned from their service department with this issue, I decided to pull the back cover off. The ribbon connector to the battery wasn't installed properly after they worked on it. I've I plugged it in correctly, worked fine. I did have to run to home depot to get the proper tools.
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