Razer Basilisk Ultimate - Serial Number and Product Numbers do not match for registration
Hi,
I've bought a Razer Basilisk Ultimate with the charging dock last month and tried to register it now. Unfortunately when I put the serial and product numbers (mouse or dock) the system tells me they don't match.
The numbers on the devices, are the same as those on the box and I bought it from Amazon, So I'm pretty confident there's nothing dodgy going on.
The website does say the product number should start with RZ, but they start with an RC
Any help would be great at this point, as it's pretty frustrating.
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It should be at the bottom of the box, on the green part outside. It will say "P/N: RZ-......"
I had the same confusion when I registered my BU mouse. The numbers on the dock and mouse are not the ones the website is asking for.
Look on the box, not on the mouse or the dock. You can't miss it.
1 person likes this
autoTopazsigns128 is right. I faced the same problem and I didn't find the RZ code anywhere but in the bottom of the box.
1 person likes this
- Razer Support
- 7592 replies
FinuhHey everyone! Was everything covered? Feel free to send me a PM together with your device's serial number so I can determine its product number. I'll wait for your follow-up.
Hi, I've bought a Razer Basilisk Ultimate with the charging dock last month and tried to register it now. Unfortunately when I put the serial and product numbers (mouse or dock) the system tells me they don't match. The numbers on the devices, are the same as those on the box and I bought it from Amazon, So I'm pretty confident there's nothing dodgy going on. The website does say the product number should start with RZ, but they start with an RC Any help would be great at this point, as it's pretty frustrating.
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