Rewards Paid to Play Razer Cortex not received

corma97
for several days, it does not give me rewards when playing the Raid legends game in the paid to play campaign

Let me get my peer from the Razer Cortex Team's attention and get feedback. Hi @Michelle-RazerCortex! Please check out this post. Thanks for your help.

corma97
for several days, it does not give me rewards when playing the Raid legends game in the paid to play campaign

Hi @corma97, You can try this method if it works for you. Go to My Library > Click on the refresh button > Make sure Raid Shadow Legends appear as shown in below. At PAID TO PLAY Razer Cortex make sure there is a PLAY button when you hover over the game icon. Start Plarium Play > Launch Raid Shadow Legends by clicking at this PLAY button at Razer Cortex.

corma97
for several days, it does not give me rewards when playing the Raid legends game in the paid to play campaign

Hey there! Thank you for sharing your issue with us here. My name is Michelle from Razer Cortex technical support team. Please always feel free to let me know if you encounter any bugs when using Razer Cortex PC. Raid: Shadow Legends was updated on Aug 03, which causes some unpredictable issues for our users. If you are impacted by this update, please follow the below steps to troubleshoot: If you encounter this issue before the update, please feel free to provide us with your Razer Cortex logs via PM. And let us know from which day you cannot claim your Razer Silver by playing this game. @Razer.Speedcr0ss Thank you for bringing this issue to my attention. @xCryptik Thank you for your reply. That is very useful for our users. Michelle

after the RAid game new update cortex doesn't detect game play anymore. no reward earn

grazcy
after the RAid game new update cortex doesn't detect game play anymore. no reward earn

Hey there! We apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Please follow the above steps to troubleshoot on your side. If this issue still persists, please feel free to provide us with your Razer Cortex logs via PM. Appreciate your patience. Michelle

Michelle-RazerCortex
Hey there! We apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Please follow the above steps to troubleshoot on your side. If this issue still persists, please feel free to provide us with your Razer Cortex logs via PM. Appreciate your patience. Michelle

thanks, i tried it

Please let me know if you need further assistance. Michelle

corma97
thanks, i tried it

I have the same problem with Master Duel. I have already lost two days, no points for the game. Logging off, reinstalling Cortex does not help. Game Manager Service 3 restart does not work

mktigerPL
I have the same problem with Master Duel. I have already lost two days, no points for the game. Logging off, reinstalling Cortex does not help. Game Manager Service 3 restart does not work

Hey there! Thank you for sharing your concern with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start could you please provide us with your Razer Cortex logs via PM for us to further investigate this issue? We look forward to your reply and appreciate your patience. Michelle

Michelle-RazerCortex
Hey there! Thank you for sharing your concern with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start could you please provide us with your Razer Cortex logs via PM for us to further investigate this issue? We look forward to your reply and appreciate your patience. Michelle

I'm sorry I didn't reply, but I was busy. Everything started working properly from Monday, points for playing were added normally. I only lost points from Friday, Saturday and Sunday - the double ones. I sent Razer Cortex logs via PM.

mktigerPL
I'm sorry I didn't reply, but I was busy. Everything started working properly from Monday, points for playing were added normally. I only lost points from Friday, Saturday and Sunday - the double ones. I sent Razer Cortex logs via PM.

Hey there! Thank you for replying back. We have received your Cortex logs. Will reply to you soon. Michelle

I'm having these same issues. Few days ago I could play Raid and got the playtime from it and the silvers, but now it doesn't count to my clan play time anymore. I have done everything I could think of. The game opens but gives me error message everytime... But when I launch it trough Plarium, no issues. So only when launching trough Cortex. I at first didnt notice it wasnt counting it anymore to for my clanplay and now my hours are gone...

Ilessuum
I'm having these same issues. Few days ago I could play Raid and got the playtime from it and the silvers, but now it doesn't count to my clan play time anymore. I have done everything I could think of. The game opens but gives me error message everytime... But when I launch it trough Plarium, no issues. So only when launching trough Cortex. I at first didnt notice it wasnt counting it anymore to for my clanplay and now my hours are gone...

Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start could you please provide us with more details?

• Did you update the game Raid: Shadow Legends when this issue occurred? Every time, when the game is updated, the installation directory of it will be changed, which is why Razer Cortex cannot detect it anymore. In such a case, please follow the steps in this post to troubleshoot on your side.
• When did this issue happen? The last time that this game is supported on Play To Earn is on Oct 24 0000-Oct 28 0000 UTC. If this game was not featured at that time, you will not get your Razer Silver by playing it.
• Could you provide us with the Razer Cortex logs via PM?

We look forward to your reply and truly appreciate your feedback and time. Thank you! Michelle

Michelle-RazerCortex
Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start could you please provide us with more details?

• Did you update the game Raid: Shadow Legends when this issue occurred? Every time, when the game is updated, the installation directory of it will be changed, which is why Razer Cortex cannot detect it anymore. In such a case, please follow the steps in this post to troubleshoot on your side.
• When did this issue happen? The last time that this game is supported on Play To Earn is on Oct 24 0000-Oct 28 0000 UTC. If this game was not featured at that time, you will not get your Razer Silver by playing it.
• Could you provide us with the Razer Cortex logs via PM?

We look forward to your reply and truly appreciate your feedback and time. Thank you! Michelle

now doens't matter what game i play the my squad hour just stop in some where and I have to restart everything! NOT fair! My team are going for grand prize!

Michelle-RazerCortex
Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start could you please provide us with more details?

• Did you update the game Raid: Shadow Legends when this issue occurred? Every time, when the game is updated, the installation directory of it will be changed, which is why Razer Cortex cannot detect it anymore. In such a case, please follow the steps in this post to troubleshoot on your side.
• When did this issue happen? The last time that this game is supported on Play To Earn is on Oct 24 0000-Oct 28 0000 UTC. If this game was not featured at that time, you will not get your Razer Silver by playing it.
• Could you provide us with the Razer Cortex logs via PM?

We look forward to your reply and truly appreciate your feedback and time. Thank you! Michelle

Michelle-RazerCortex
Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start could you please provide us with more details?

• Did you update the game Raid: Shadow Legends when this issue occurred? Every time, when the game is updated, the installation directory of it will be changed, which is why Razer Cortex cannot detect it anymore. In such a case, please follow the steps in this post to troubleshoot on your side.
• When did this issue happen? The last time that this game is supported on Play To Earn is on Oct 24 0000-Oct 28 0000 UTC. If this game was not featured at that time, you will not get your Razer Silver by playing it.
• Could you provide us with the Razer Cortex logs via PM?

We look forward to your reply and truly appreciate your feedback and time. Thank you! Michelle

Hey! Thanks for the reply, answer to your question: I have tried everything and all I could think of. Even reinstalling windows and downloading the cortex at it again. ( I thought maybe it was something on my pc making it not work, like some bug osm) I have done everything so they would work together. I did at one point do that update thing and saw the same thing you said and did the fix for it. It didn't fix it that time either, so its fair to say that wasn't even the problem for me. I said wrong, my issue isn't that I don't get silver, its the one that it doesn't count to my clan play hours. I had played long and noticed that it wasn't counted. When I noticed that I tried to go to play it again to see if it would work, but then it started with all of issues. Like I go and launch it from the Cortex it opens the game but gives me error message that has three options. None of them work when clicked. I've tried to do all the things that Plarium play also suggest if the game isn't working. BUT when I launch it from the Plarium app it works fine. So somewhere there is the issue between razer cortex and the Plarium synch. How do I send this PM? and where do I find razer cortex logs?

Hi @Ilessuum, Click here to get the Razer Cortex logs tutorial Click here to send PM to Michelle-RazerCortex. Additional information that I tried myself on my machine... I believe if you launched the game via Razer Cortex instead of Plarium Play it will shows you this page. As a workaround for this issues, you can keep running it like this and the play hours will be counted towards your daily gameplay time. This is because the Raid.exe requires some kind of login files provided by Plarium client itself.

Ilessuum
Hey! Thanks for the reply, answer to your question: I have tried everything and all I could think of. Even reinstalling windows and downloading the cortex at it again. ( I thought maybe it was something on my pc making it not work, like some bug osm) I have done everything so they would work together. I did at one point do that update thing and saw the same thing you said and did the fix for it. It didn't fix it that time either, so its fair to say that wasn't even the problem for me. I said wrong, my issue isn't that I don't get silver, its the one that it doesn't count to my clan play hours. I had played long and noticed that it wasn't counted. When I noticed that I tried to go to play it again to see if it would work, but then it started with all of issues. Like I go and launch it from the Cortex it opens the game but gives me error message that has three options. None of them work when clicked. I've tried to do all the things that Plarium play also suggest if the game isn't working. BUT when I launch it from the Plarium app it works fine. So somewhere there is the issue between razer cortex and the Plarium synch. How do I send this PM? and where do I find razer cortex logs?

I reinstall the game into C drive. It starts earning the silver. Seem like Cortex having issues on when we install the game into other drive.

Hi @Michelle-RazerCortex - I'll just wrote here, instead of creating another topic. Todays P2P game - Torchlight Infinite. I have steam version installed, which is not recognised. I assume, that it's only supported via their own installer (not the steam version)... But my main question is - is it possible to add small icons on the game banner, so users will know if the P2P featured game is Steam version, or Microsoft Store, Epic etc... Because not it's really confusing, users are installing the game from "unsupported" platforms, then complaining that's it's not working properly.

FiszPL
Hi @Michelle-RazerCortex - I'll just wrote here, instead of creating another topic. Todays P2P game - Torchlight Infinite. I have steam version installed, which is not recognised. I assume, that it's only supported via their own installer (not the steam version)... But my main question is - is it possible to add small icons on the game banner, so users will know if the P2P featured game is Steam version, or Microsoft Store, Epic etc... Because not it's really confusing, users are installing the game from "unsupported" platforms, then complaining that's it's not working properly.

Thank you for reminding me again. We will ask the designer to put up the logo of the supported platforms on the cover art. Michelle

grazcy
now doens't matter what game i play the my squad hour just stop in some where and I have to restart everything! NOT fair! My team are going for grand prize!

Hey there! Thank you for sharing your issue with us here. We sincerely apologize for the inconvenience this issue has caused you. To help us further investigate this issue, could you please provide us with your Razer Cortex logs via PM? We truly appreciate your time and patience. Thank you! Michelle

The same problem occurs with Master Duel. The game has already lost me two days, and I have no points. Reinstalling Cortex and logging off do not help. There is a problem restarting Game Manager Service 3.

Today i have the same problem. I play the same game every day and everything worked, but today I didn't get anything done. Interestingly - I have completed the task for Play to Earn so it seems to be selective.

GingerSAPPHIREventure503
The same problem occurs with Master Duel. The game has already lost me two days, and I have no points. Reinstalling Cortex and logging off do not help. There is a problem restarting Game Manager Service 3.

Hey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex PC technical support team. I am delighted to be of your assistance. Did you mean that you played Yu-Gi-Oh! Master Duel this week and did not get Razer Silver? The last time this game is featured in Play to Earn is from Aug 10 to Aug 16. Could you provide us with more details about the problem you encounter when you restarted Game Manager Service 3? We look forward to your reply and truly appreciate your patience and feedback. Michelle

mini2109
Today i have the same problem. I play the same game every day and everything worked, but today I didn't get anything done. Interestingly - I have completed the task for Play to Earn so it seems to be selective.

Hey there! Thank you for sharing your concern with us here. I'm Michelle from the Razer Cortex PC technical support team. Please always feel free to let me know if you need assistance regarding Razer Cortex PC. Could you let me know which game you played? Here is a list of the featured games in Play to Earn. Oct 28-Nov 03 Planet Zoo The Looker Nov 04-Nov 10 Torchlight: Infinite Raid: Shadow Legends Could you provide us with your Razer Cortex logs via PM？ We look forward to your reply and truly appreciate your feedback and time. Michelle

Michelle-RazerCortex
Hey there! Thank you for sharing your concern with us here. I'm Michelle from the Razer Cortex PC technical support team. Please always feel free to let me know if you need assistance regarding Razer Cortex PC. Could you let me know which game you played? Here is a list of the featured games in Play to Earn. Oct 28-Nov 03 Planet Zoo The Looker Nov 04-Nov 10 Torchlight: Infinite Raid: Shadow Legends Could you provide us with your Razer Cortex logs via PM？ We look forward to your reply and truly appreciate your feedback and time. Michelle

Hi. I playing Raid and sometimes Torchlight. Yesterday I played a few titles even to check if it will count. At the end of the game I was showing the Cortex chart, but it did not add time to Squad Rewards, but it did to Play to Earn. I send you logs (I don't know if I collected them well).