Cyanosa Chroma Keyboard Problem | Razer Insider
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Cyanosa Chroma Keyboard Problem

J
Hello all, I have had the Cyanosa Chroma keyboard for a while now. I have enjoyed it, but now when I boot up overwatch it will not switch to the colors for any of the characters. I have uninstalled and reinstalled it, and it still won't work. I enjoy this keyboard and its awesome that I can use any color and design to make it my own. I just want this to work with most of my games, yet it has decided not to work. Thank you to who ever wants to help me. Signed, Jshkohler
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    8 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • January 9, 2019
    Hi @jshkohler, how long has this been going and has there been a recent update on your PC or on OW? *I have a 7GB update to download on OW so I kind of lost track already.
    J
    • jshkohler
    • Author
    • 2 replies
    • January 10, 2019
    I just downloaded the new patch 1.32.0.1. This has been going on for 2 months now and its not been working since then. There has been a update on my computer, every once in a while it has been updating. I don't know about any 7GB update but I might have just downloaded it. Otherwise, I have no clue why this has been giving me a problem.
    A
    • Aania05
    • 3 replies
    • January 10, 2019
    I have the same problem but it only started yesterday when I installed my first update. I am new with Razor and have no idea how to fix this issue. Synapse will not open for me and my keyboard has reset itself to original colour change pattern. Googling the issue suggested clicking uninstall, then installing the repair patch from the prompt. Installing the repair patch has not helped.
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • January 10, 2019
    @jshkohler and @Aania05 please send me a PM with the link to this thread for reference. Let's continue our discussion there so we can properly isolate the issue.
    A
    • Aania05
    • 3 replies
    • January 10, 2019
    Mine fixed itself after a restart. It is now back to normal
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • January 11, 2019
    Aania05
    Mine fixed itself after a restart. It is now back to normal
    Sweet! Do drop a PM should it ever reoccur so we can have our Software Team check things out. Cheers!
    J
    • jshkohler
    • Author
    • 2 replies
    • January 11, 2019
    Razer.Caziel
    Sweet! Do drop a PM should it ever reoccur so we can have our Software Team check things out. Cheers!
    His is fixed but mine still isn't. I don't know what the problem is.
    A
    • Aania05
    • 3 replies
    • January 12, 2019
    Thank you, will do.
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