Leviathan Crackles and makes a Popping sound | Razer Insider
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Leviathan Crackles and makes a Popping sound

  • January 24, 2020
  • 3 replies
  • 367 views
P
My Leviathan just arrived today and it crackles and pops without the optical or aux cable plugged in, just the power supply. It does the same via Bluetooth as well. I tried the power cable from my wife's Leviathan and it has the same crackling and popping issue. I think there is also only sound coming out of the right speaker on the soundbar. I have contacted Razer support via the web form but wanted to see if anyone has any ideas as the Live Chat is unavailable at this time in the EU.
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3 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • January 25, 2020
Hi there! Are you still having the same issue? Does it only happen when the optical and/or the AUX cable is unplugged?
P
  • Phisix07
  • Author
  • 1 reply
  • January 25, 2020
Razer.RedPanda
Hi there! Are you still having the same issue? Does it only happen when the optical and/or the AUX cable is unplugged?
I've spoken to support earlier today and they have arranged a replacement, the fault seems to be in the soundbar itself. So just to confirm it was crackling/popping with both cables connected or disconnected, just in case anyone else has this issue.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • January 26, 2020
Thanks for the update. Let me know if you need more help.
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