Thresher ultimate XB1 audio Problems | Razer Insider
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Thresher ultimate XB1 audio Problems

M
Hello Everyone. I have two major problems with these headset: 1- when i'm playing solo without a chat group. the game audio drop down untill i can't ear nothing, thing comes back to normal if I restart the base station. 2 - everytime I power up the base station the sound coming from the console is clipping and not clear. To resolve the issue I must restart the console, base station and the headset. Sometimes the problem will not solve anyway I use an Xbox one X console. Just tried multiple times clearing the console cashe by holding down the power button for 15 sec. Anyone can Help? Thanks in advance
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3 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 30, 2019
This sounds like a connection issue. How far are you from the base station and is it near anything that can potentially interfere with the signal like a router?
M
  • Marce979
  • Author
  • 1 reply
  • May 31, 2019
I'm about 2 meters far. The base station is near the xbox one x and the router is on another shelf about 1 meter away. For further troubleshooting. The sound return crisp and clear if I shut down the base station and unplug the usb that connect it to the console. When the sound come clear, the volume won't drop anymore. It sound like a power issue. I would try to switch the usb cable and the usb port on the console.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • June 1, 2019
Marce979
I'm about 2 meters far. The base station is near the xbox one x and the router is on another shelf about 1 meter away. For further troubleshooting. The sound return crisp and clear if I shut down the base station and unplug the usb that connect it to the console. When the sound come clear, the volume won't drop anymore. It sound like a power issue. I would try to switch the usb cable and the usb port on the console.
Thanks for the update and let me know how that pans out via PM. I look forward to hearing back from you.
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