Razer Mamba Mouse not connecting with Synapse | Razer Insider
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Razer Mamba Mouse not connecting with Synapse

  • February 26, 2019
  • 5 replies
  • 145 views
D
Hello! This is my first time doing a thread here so sorry if I mess something up My dad had brought me a Razer mouse which was a very long time ago and I loved using it. but when I got a new computer and had to get everything again the mouse wasn't working with razer synapse anymore. I tried multiple solutions but none worked (unless I'm just that dumb). If I could get help it would be nice!
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    5 Replies

    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • February 27, 2019
    Hi there! What specific model of the Mamba do you have? Also, what version of Synapse are you trying to use? Let me know.
    D
    • Dunklmer
    • Author
    • 2 replies
    • March 3, 2019
    I don't have the exact information of the product I have since my dad bought it, but I'm guessing it would be a Wireless Gaming Mouse. I'm using Synapse 3. I never really post anything on forums so sorry if I mess something up.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • March 3, 2019
    Thanks for the reply. Can you send over the serial number of your Mamba through PM so I can check? You can find it on the sticker located on the underside of the mouse. Let's continue there.
    D
    • Dunklmer
    • Author
    • 2 replies
    • March 3, 2019
    I somehow fixed my mouse by reconnecting some stuff a few times, I'm not sure why it happened this time but again I'm really sorry if I wasted your time and thanks for the help you could give me.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • March 4, 2019
    Thanks for the update. Good to hear it's now working properly. Let me know if you need more help.
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