Razer Synapse does't recognize my products | Razer Insider
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Razer Synapse does't recognize my products

R
Dear Community, I own a Kraken Chroma (for about 3 years by now), an Abyssus Essential as well as an Ornata Chroma (bought yesterday). Kraken Chroma works perfectly fine with Synapse 2 - Abyssus and Ornata are not being recognised. Neither in Synapse 2 or 3. I already tried re-installing, re-connecting as well as several other things. It's simply not f****** working. If there's no fix, I'll definetely return both products, since I am not able to use them properly. Please help.
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    4 Replies

    R
    A screenshot of my PC knowing these 2 devises are connected, but Synapse not.
    1 Attachments
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • January 13, 2019
    Hi there! Can you share a screenshot of your Device Manager so we can see what the devices are recognized as?
    freakydoctor
    1 person likes this
    • freakydoctor
      freakydoctor
    R
    Both devices don't show up in my Device Manager, as far as I can see.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • January 14, 2019
    Thanks for the reply. Have you tried repairing Synapse? Please PM me the serial numbers of the devices so I can check.
    freakydoctor
    1 person likes this
    • freakydoctor
      freakydoctor
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