Spent $2999 for nothing !!! No reply from the Systems Technical Support

On 9 Feb I use Razer live chat to contact Systems Technical Support(Kristine.B) , my new Razer blade RTX 2080 having keyboard problem that I bought on 1 Feb and received on 8 Feb.She told me can replace a new one for me. Got RMA on 10Feb,, I called Fedex and picked up on 11 Feb. I email her said Fedex had picked up the package. No reply at all . The package delivered on 13 Feb , I emailed her again said the package had delivered to Razer. Still no reply at all ... Until 15 Feb I used live chat to contact Systems Technical Support again because no reply at all from Kristine.B. . So a guy call Ryan in live chat said he will update me. He told me "Arrangements for the replacement unit takes 3-5 business days upon the arrival of unit in the service center". and he said "I am actually composing the email now. I will ask for the exact status of you Blade today, I will definitely do that. As for the response from the team, I cannot assure you of a reply today, but I will email them multiple times today, as much as I can for this matter. " So on 18 Feb no news from him so I emailed him ask any news? On 19 Feb still no reply from him what I saw on Razer website said will reply email within 1 day. So I used live chat again this time I used Chat support finally find someone who are willing to really help me. 22 Feb I finally got something from the Razer Support said currently out of stock on our replacement warehouse ... I asked may I have my broken one back and sent it back when Razer have stock and replace a new one .... Today still nothing from Razer .... I saw there're stock on 20 Feb... and now nothing .... nice work Razer !!!

• Why Razer didn't check there stock after asking to sent it back. and hold one for me.
• All those no reply , I think is the main reason made it delay and the stock ran out.

Sigh , FML !!! Now I don't have my laptop and have to wait for an unknown time. What do you guys think , is it my problem ?