Razer Phone - Charging Issues | Razer Insider
Skip to main content

Razer Phone - Charging Issues

  • December 30, 2018
  • 5 replies
  • 28 views
Smin1080p
Hi Ive had my Razer Phone (1st version) since February 2018 and purchased it with a 24 month contract from Three UK. Up until this month, ive had no major issues with the device, however recently charging has become a massive issue to the point where im now seriously concerned. When I plug the device in, 80% of the time on first attempt nothing happens now. I have to jiggle and move the cable around to get it to show the charging icon and prompt. Sometimes I have to place my phone at absurd angles so the charger wont move and it doesn't stop charging. Just for clarification, im using the official Razer wall plug and USB cable provided with the phone, however I have also tried:
  • Replacing the wall plug
  • Replacing the charging cable
  • Using multiple different charging locations
  • Carefully cleaning out the charging port so its free from dust and any other foreign objects
  • Restarting the device
  • Turning the device off entirely
On inspection, the charging port area appears completely fine, however im sure you will agree this is defiantly now how difficult it should be to charge a phone. Ive also had issues with the USB-C to 3.5mm headphone connector recently to the point where it no longer works too. So im considering ordering a replacement. Any support or ideas would be much appreciated.
    This topic has been closed for replies.

    5 Replies

    R
    Hi there, @Smin1080p! Allow us to jump into this issue. Can you send us the serial number of your Razer Phone through PM? Let's start from there.
    M
    Hi I have the exact same problem. Would love to get some help too. BR
    M
    I have cleaned out the port perfectly but it still wont charge by itself 90% of the time. I need to allways prop the cable up so it pushes upwards hard in the port, or else it will not charge at all. It means I can not use the phone at all correctly while it is charging, I cant use the suplied headphone cable and I cant load it up on the go with external batteries. :slightly_sad: Really frustrating.
    R
    MediumSpringGreenlab152
    I have cleaned out the port perfectly but it still wont charge by itself 90% of the time. I need to allways prop the cable up so it pushes upwards hard in the port, or else it will not charge at all. It means I can not use the phone at all correctly while it is charging, I cant use the suplied headphone cable and I cant load it up on the go with external batteries. :slightly_sad: Really frustrating.
    Sorry to hear that. Have you also tried using different cable? Can you send us the serial number of your Razer Phone through PM? Let's start from there.
    M
    Razer.BlueWanderer
    Sorry to hear that. Have you also tried using different cable? Can you send us the serial number of your Razer Phone through PM? Let's start from there.
    Hi Yes, tried that too. No difference sadly. I sent you an email a few hours ago. Thanks in advance! Mostly interested if there is any warranty left for my phone etc. Happy new year!
      CookiesCookie settingsAccessibility statement