Wifi Stopped working this morning... RazerBlade mid-2019 2070 | Razer Insider
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Wifi Stopped working this morning... RazerBlade mid-2019 2070

M
Hello All, So my Wifi adapter stopped working this morning and I am using a USB dongle now. No adapters show up in network settings or anything. If I go to Device Manager it is still there with a yellow exclamation mark: **Intel(R) Wi-Fi 6 AX200 160MHz** This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful. Any ideas? I am using the machine for work and I cannot afford to send it away for an RMA. Is there anything I can try before contacting Razer and try to get them to send me just a new card? **What I have tried:** - Uninstall the device entirely, reboot, reinstall the driver from inf directly - sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\\Logs\\CBS\\CBS.log. For example C:\\Windows\\Logs\\CBS\\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag. - Dism /Online /Cleanup-Image /RestoreHealth Runs with no issues - I can't find links, but I tried to install the driver from intel's website, and their automatic driver installer. https://downloadcenter.intel.com/download/29003/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=59485 Thanks, Kyle
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5 Replies

Razer.Speedcr0ss
Hi there! Thanks for posting your concern here. This is quite challenging. Let me assist you with this. Kudos to the steps that you've already done. Just to confirm, have you uninstalled your WiFi adapter driver via device manager and restarted your PC to automatically reinstall the drivers? Please check for any disabled Razer services under "MSCONFIG" in "Service tab" and used Windows search for "SERVICES.MSC" where you can look for all Razer-related service. You can double-click each item and check whether the "Start-up type" has been disabled. Ensure to set it as automatic. Also, check if the "Service Status" is set as "Start/Running" only. Please refer to the screenshot below:
M
  • Mr.Newlove
  • Author
  • 2 replies
  • August 20, 2019
Hello, yes the Razer Synapse Service is running and set to automatic. I have uninstalled/rebooted/reinstalled in pretty much every combination possible. Windows automatically re-install a driver after reboot and it fails with the same error as the intel driver or the one from your website. I have submitted a few logs to your 2nd tier support.
D
  • devcamp
  • 1 reply
  • August 31, 2019
I have the same problem.
M
  • Mr.Newlove
  • Author
  • 2 replies
  • August 31, 2019
Before I talk about what finally solved it for me, please do everything else possible first. - Completely uninstall the drivers, reinstall them using the drivers off of Razer's Site - Try booting using a Ubuntu Live USB to see if it detects the wifi card - Try reinstalling Windows and install all device drivers from razers site. Also, please contact Razer support and go through their troubleshooting first!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thread outlining how I finally fixed it for myself https://www.reddit.com/r/razer/comments/ckhy6x/august_technical_support_sticky/ey470lf/?context=10000 I do not condone doing this yourself as it may void your warranty and I am not liable for this. MAKE SURE YOU CONTACT RAZER FIRST!!!!! NO MATTER HOW DESPRITE YOU ARE! Razer, if you do not want this posted here please delete this post.
Razer.Speedcr0ss
1 person likes this
  • Razer.Speedcr0ss
    Razer.Speedcr0ss
Razer.Speedcr0ss
Mr.Newlove
Before I talk about what finally solved it for me, please do everything else possible first. - Completely uninstall the drivers, reinstall them using the drivers off of Razer's Site - Try booting using a Ubuntu Live USB to see if it detects the wifi card - Try reinstalling Windows and install all device drivers from razers site. Also, please contact Razer support and go through their troubleshooting first!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thread outlining how I finally fixed it for myself https://www.reddit.com/r/razer/comments/ckhy6x/august_technical_support_sticky/ey470lf/?context=10000 I do not condone doing this yourself as it may void your warranty and I am not liable for this. MAKE SURE YOU CONTACT RAZER FIRST!!!!! NO MATTER HOW DESPRITE YOU ARE! Razer, if you do not want this posted here please delete this post.
I appreciate your inputs here. And yes, please contact Razer Support if you are not comfortable/familiar doing these steps. Hey everyone! Feel free to send me a PM should you need further assistance.
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