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Scratch on 2 days old Razer Basilisk V2

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So 2 days ago I received a Razer Basilisk V2 as a gift. When I was using it today I noticed a scratch on the shiny part in the middle. I didn't think it was my fault because usually I'm extraordinary careful with expensive tech, but I decided to double check. On the day I got the mouse I took a picture immediately after carefully unpackaging it and connecting it to my pc, and guess what. Even in the picture it already has that scratch. So now I'm wondering if the warranty covers this or not. Also: the image with the full mouse was taken immediately after unpackaging.
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2 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • 7019 replies
  • May 17, 2021
Scratches will appear during 'normal usage'. I'd doubt, they'll replace your mouse because of scratch. If you don't like scratches, wrap your mouse (shiny parts) with clear wrap film.
ARMOR_152
1 person likes this
  • ARMOR_152
    ARMOR_152
ARMOR_152
  • ARMOR_152
  • Insider Mini
  • 417 replies
  • May 17, 2021
It probably wasn't your fault, once it gets down to defects that small it's not worth the added cost to remove that tolerance.
FiszPL
1 person likes this
  • FiszPL
    FiszPL
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