Did Razer mishandle customer's order?

What is the customer's complaint regarding Razer and their order of the Blade 16 laptop? Can you explain the situation where Razer cancelled the customer's order, charged their credit card regardless, and made it difficult to resolve the issue? How did Razer handle the situation and what steps did the customer have to take to eventually receive the laptop? Additionally, is the customer justified in expecting better customer support from Razer in this situation?