How to exchange my keyboard bought from Razor offical website?

Question

So I bought the “Razer BlackWidow V4 X - Green Switch - US” in January, and I live in Canada. Recently, like its only been three months, my keyboard has started to malfunction. Under the 100% condition of using it as a normal gamer, parts of the key are malfunctioning and sometimes keys such as’e’, ‘r’, and even ‘space’ does not work.I wonder what do I do according to the return&exchange policy since it has a 2 years warranty.I want to exchange it for a new one! I might have recieved a flawed product...Do i go my local razor-authorized store to exchange? Please let me know!!! Big thanks! (I have the digital reciept via email at the day I boutht it)

FiszPL · Answer

The RMA is pretty simple.You warranty return it at the place you’ve bought it. If it’s local store, then go to your local store, if Razer.com - then contact Razer Support, and they’ll handle RMA.

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded