Phantom Keycaps only 4 months old and falling apart

Same issue here Buddy, i do also have a warranty for this product but the reseller store where i bought refused for warranty claim, they said that “Please be advised that Physical damage is void for warranty”.

I now have nearly the same exact “chip” missing from the right side of my Right Control key...

It looks like your cap has the same pattern where it got weak

@Razer.Aero @Razer.sushi.boi - guys could you help here?

just just to wrap things up for whoever wants to know… Razor didn’t own up to anything on this, said it was physical damage (by me) instead of a manufacturing defect (notice how mine broke the SAME place and pattern that OrchidPinkeverONYX634 showed on theirs. Having this happen to 3 of my keys (a third key had the same failure while i was in talks with Razor to get my replacements).

In the end, they basically said they were going to be nice and for good will, would ship me a new set, but that this was just basically to shut me up and not bother them anymore. I would have rather paid for a new set and them acknowledge that this is a real issue and then FIX the issue. I just hope, in the end, someone on the design/engineering side actually looked at my returned product and noticed the issue and works on a fix. Until then, I’ll not be buying split caps from Razor again.

I had no issues with the caps I currently had except the number row only had the number backlit and not the symbol. In retrospect, all this hassle was not worth it. Anyone else in this same boat, you’ll have to be extremely persistent with their support to even possibly have a shot at replacements. And remember, I had mine for only 3-4 months when this happened, it wasn’t like they were that old. GL! 

Yea I remember my left shift key breaking off like that not long after I got the phantom keycaps. I was just typing normally when it suddenly just stuck to my finger off the keycap. I thought I could just pop it back on but it refused to stay put so I took a closer look. I noticed the edge was chipping off just like in your photo except it was still hanging on so I didn’t notice the first time.

I thought I was unlucky and just got a defect since it was very new. Boy was I wrong. Every now and then, I would have a new cap just randomly come off. Even my caps lock key popped off and I rarely ever use that key; I normally just use the shift key for capital letters. I think it just came off when I brushed against it. Some keys I was able to just place back but my keys like shift or tab, they just ended up permanantly broken since they’re more frequently used.

My theory was that something about the longer pieces made it easy to break cause so far those were the ones that were breaking. Today, I was maybe proven wrong. My “Y” key randomly came off. I was, once again, just casually typing, not even playing anything. It seems like the caps really just pop off at random. These keycaps are nice, but only for a VERY short period of time. You would probably need to basically have a subscription to their phantom keycaps to replace the broken caps if you would like to keep the aesthetic lmao.