Synapse 3.0 causes devices to disconnect and reconnect randomly | Razer Insider
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Synapse 3.0 causes devices to disconnect and reconnect randomly

  • September 5, 2020
  • 2 replies
  • 43 views
Q
I use three devices, DeathAdder, Croma keyboard, Kraken kitty headset. The main issue is that Synapse 3.0 causes devices to disconnect and reconnect headset. Frequency is more and more rapid. 1st connect > 1min > disconnect > 2sec 2nd re-conncect > 1min > disconnect > 2sec ~ ~ XXth connect > 2sec > disconnect > 2sec XXth connect > 1sec > disconnect > 2sec Forever When I open the device manager, it continues renewal devise status as the same rate of synapse malfunction. And It caused my CPU malfunction. But if I turn off all synapse app., it happens was gone. So, finally, I can not use THX for the headset and Macro for the mouse. Are you sure? Why should I suffer that problem? Even you got all my money? Do you have an ear to listen to annoying?
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    2 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • September 7, 2020
    I understand that things like these can be frustrating, but let's keep the salt levels at a minimum. Now, do you mind listing all the troubleshooting steps that you've tried so far besides turning off Synapse?
    Q
    • Q8Kwon
    • Author
    • September 7, 2020
    1. Updated USB driver. 2. change policy for batter control on the USB device. 3. Remove and Re-install devices with synapse too.
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