Razer Basilisk V3 problems

Question

Hello! I’ve come here in search of help, because it seems that razer support doesn’t want to help without warranty.The mouse is ~2 years old, and about a month ago I’ve started experiencing furiating problems:Mouse reacts choppily, cutting out all input including clicks, movement, scrolling, side button presses, hyperscroll enabling, dpi changing and whatelse, though the lighting stays on. This can happen as often as every half a second and lasts up to ~3 seconds, sometimes I can go minutes without it happening. Sometimes the USB disconnect/connect sound plays, sometimes multiple times, mouse can start working again even after disconnect sound.	The aforementioned, but the mouse completely dies, with the lighting turning off as well. Sometimes the USB disconnect/connect sound plays, sometimes multiple  times, though the mouse never reawakens. Rarely windows also gives a malfunctioning device error. Goes back to normal after replugging the mouse.This happens in all 6 USB ports. My keyboard is experiencing no problems. I’m worried that this is an issue with hardware, because that would probably mean that I’m screwed, but i hope for a solution. I’ve given it a hand myself, but have failed. I will do what’s suggested even if I have already tried it.

Razer.sushi.boi · Answer

Hi there, @DigitalArchives!Does it make any difference when Synapse is temporarily disabled? You can also try updating the firmware of your Razer Basilisk V3. If that didn’t do the trick, then you can shoot me a PM along with your mouse’s serial number so I can check for other workarounds that we can attempt.*Thread locked to curb conversation to PM.

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