Hello,
I played yesterday more than my usual 4 hours for the competition, but Cortex didn't record a single minute of it. When I noticed this issue I tried to restart the game, the cortex app, and my PC as well. After a lot of tries, I finally could get recorded 55 minutes but nothing more. I need help with this problem.
Thanks in advance.
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Hey there!
Thank you very much for sharing your issue with us here. I have responded to a PM from you. Please check it here.
@Sye_The-Vie Thank you for tagging me!
Hope you have a wonderful day!
Michelle
Thank you very much for sharing your issue with us here. I have responded to a PM from you. Please check it here.
@Sye_The-Vie Thank you for tagging me!
Hope you have a wonderful day!
Michelle
YellowGreentechnobase325
What can be a solution for this?
Hey there!
Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be very happy to help you with your issue.
Here could you please provide us with your Cortex logs for us to further investigate this issue? Here is a guide for you to collect your Cortex logs.
How to get Razer Cortex logs
How to use Google Drive - Android - Google Drive Help
Share files and folders in OneDrive (personal) - OneDrive (home or personal) (microsoft.com)
Before we start could you please check the Gameplay Time Troubleshooting page to see whether this can be resolved on your side?
We apologize for any inconvenience this issue has caused you. We'll be looking forward to your reply soon.
Michelle
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