I think I'm done... | Razer Insider
Skip to main content

I think I'm done...

S
I have been a longtime customer/supporter of Razer Mice and products for at least a decade. Initially, razer mice were of good quality and would last 4-5 years. Over time, this quality has diminished and what used to be 4-5 year life expectancy, has turned into 2-3 years, and now under 12 months.... I have never leveraged Razer support before, but when I tried to create a ticket today, since my product is less than 12 months old, I'm faced with a wonderful notice that my product is out of limited warranty and I will have to pay a fee for repair support. I think its time to make the switch to Logitech or Roccat. Good luck gamers, I hope you have better luck than I have. But if you don't, you won't get lengthy warranty support.
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    2 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7035 replies
    • January 19, 2023
    All Razer mice have 2 years of limited support. @Razer.Speedcr0ss - could you help?
    Razer.Speedcr0ss
    1 person likes this
    • Razer.Speedcr0ss
      Razer.Speedcr0ss
    Razer.Speedcr0ss
    SN4KECAKES
    I have been a longtime customer/supporter of Razer Mice and products for at least a decade. Initially, razer mice were of good quality and would last 4-5 years. Over time, this quality has diminished and what used to be 4-5 year life expectancy, has turned into 2-3 years, and now under 12 months.... I have never leveraged Razer support before, but when I tried to create a ticket today, since my product is less than 12 months old, I'm faced with a wonderful notice that my product is out of limited warranty and I will have to pay a fee for repair support. I think its time to make the switch to Logitech or Roccat. Good luck gamers, I hope you have better luck than I have. But if you don't, you won't get lengthy warranty support.
    Hi SN4KECAKES! Sorry to hear that you are experiencing challenges while using a Razer device and while contacting our dedicated Support Team. Allow me to submit a support ticket on your behalf by sending me a PM. I'll be locking this thread now so I can divert our conversation privately. Thanks for your cooperation. Thanks for the tag, FiszPL! Have a great day.
    FiszPL
    S
    2 people like this
    • FiszPL
      FiszPL
    • S
      SN4KECAKES
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings