Please be more specific - which headset do you have exactly?

Razer Kraken for Console Headset Wired Head-band Gaming Black

Like i told it is already some years old, but still works fine too me never had problems using it on my playstation.

Since im playing more on my desktop i noticed the surround didnt work well (im using the other cables that was in the box too for desktop). So then i took the orignal box out and found there a small book with a scratch code. I did everything that was asked there but its not working.

Probably you’ve installed THX Spatial instead 7.1 Surround app that you cannot activate it. https://www.razer.com/eu-en/71-surround-sound

I have both installed i tryed the code on both still doesn’t work. Also the code has on 2 zones some faults because scratched too hard i think. But can’t be much different then a O or 0 and a 9 what i tryed every option possible there.  I also don’t have the ticket from buying it anymore this is too long ago..

Try to self-request new one (requires headset serial number / headset registered with RazerID account): https://mysupport.razer.com/app/answers/detail/a_id/6052/kw/activation%20code/

Is it still possible when i don’t have the receipt anymore i only have the box and the code’s..

I got a new code from registering the product. Its activated now but how do i set it up? When i click on the speaker 7.1 i dont hear nothing at all?

https://mysupport.razer.com/app/answers/detail/a_id/614 you’ve set it as default playback device, but is it also enabled within the app (and selected proper port/device)?

Hi JuicyJ7,

I’ve responded to your message. Please check your inbox and let’s continue from there. All the best!

Hello FiszPL, Thank you for helping. Stay awesome!
 

*Thread locked to curb conversation to PM.