Seriously Razer, WTF?
My son lost his USB Dongle on a road trip a few months ago, I’ve been patiently waiting for the $20 replacement dongle to come back in stock, now the page where it used to be is 404 and doesn’t even exist????
Had to resort to paying almost $40 for a scalper replacement.
If you are not going to support your customers and make parts available, why am I buying your products?
Been dealing with the same issue for months now. Razer just discontinues part support for older models in order to force new ones. Your final question is a good one with a simple answer, don't buy their products.
So Razer Support and Social Media team wanted Serial Number, Model Number, first born, etc.
I ended up just buying one from an eBay seller for like $27.
I had to run the Black Shark V2 Pro_FirmwareUpdater_v1.00.13_r3.exe to flash both the Dongle and the Headset, which also re-paired them.
Too bad Razer makes it so hard to give them $20 for a simple replacement part.
I have a full Razer PC build I was getting ready to do and now I’m second guessing it.
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