So, I opened a ticket with support and the email I received told me to check this place out while waiting for a response. I see many others here have similar issues but no fix has been posted. Might as well share.
I have two issues with the audio of my Blackshark v2 pro 2023 headset. I have an MSI Alpha 17 c7v Windows 11 laptop and I have tried every possible solution I could find on Google and the Razer troubleshooting guide.
- The headset’s volume slider changes the master volume of Windows instead of just the headset. Also, Windows recognizes the headset as ‘speakers’ instead of ‘headset’. I don’t know if that could be the issue here, but I had another headset before this one, a wired one, and it had no such problem. A friend of mine has a 2020 version of this headset and told me he has no such issues.
- When there is no audio playing, the headset produces some white noise and crackling sounds. While there is audio playing, via YouTube for example, there is no such problem. Also, major problems occur while playing games. For some games, like Cyberpunk 2077 and Baldur’s Gate 3, the only issue I have is the audio ‘violently’ breaking off and coming back on during loading screens and game start up. I assumed this is not a headset problem. For some other games however, like Mortal Kombat 11, Deus Ex Mankind Divided and Greedfall, the audio has severe issues. Turns on and off, goes from high to low, no matter what ingame audio setting I apply the volume is always loud, there are crackling and ripping noises all over. Again, I had no such problems with my old wired headset and I have also tried plugging in my wired phone earbuds and no problem with them either.
Here is the fun part. I connected the headphones via Bluetooth instead, I pluged out the usb dongle and the video game problems go away. I tried plugging it in to other usb ports, same problem. So seems to be some kind of issue with the dongle or the software on it. Via Bluetooth, the headset gets recognized as a ‘headset’ and not as ‘speakers’. The sound is crystal, but the quality of the microphone turns horrible.
So, Razer, bros, what the hell guys? I like the headset but I don’t wanna use Bluetooth and via usb its unusable for gaming. What’s the fix?
Can anyone here help?