Audio

Directly after the update to Razer Synapse Version 20231110, my Razer Kitty headphones have a sound bug.The sound of video games (only) is very loud and every in game sound (voicelines, bg music, sound effects) are played very loudly and at the same time. It makes the sound within the headphones crash, crack or come out in waves.I tried repairing and reinstalling the app, but the problem is ongoing.I tried changing settings in game, in the synapse app and the sound options on my laptop, but nothing worked.When plugging the headhpones into another pc, the sound quality of the headphones was fine! (the synapse version was not updated on the other pc yet).Is it a company issue or an update issue?If anyone can provide any information or help with this issue, I’d be very grateful 😊

Hallo LeuteIch hab mir vor kurzen das Razer Kaira Pro Halo Edition geholt, es verbindet sich ständig mit der Xbox wenn ich es einschalte und Musik übers iPad oder Handy hören möchte.Wie kann ich es machen dass es sich von der Konsole trennt und nicht mehr verbindet?

I’ve tryed to use my Kraken V3 Hypersense headset as usuall. But today when i pluged in the USB Headset only the lights truned on. The headset isint visible on my pc and i’ve tryed all the Usb ports i have on this computer. I also tryed all Usb ports on my second Computer but the headset couldnt be detected at all.I reinstalled Razer Synapse and Updated all Sound / Windows and GPU Drivers i could find.

I have seen lots of people missing the THX spatial audio mode, so am I. I have a Blackshark V2 and  was wondering if anyone is has had the problem with mics as I was trynna play with some people and my discord just wouldn’t recognise my mic even tho it’s plugged in correctly using the usb sound card and it was all working great until this latest update. Sound is fine just my mic won’t work at all.  Would be very interested to know if other people are having the same issue with the mics or if it’s just me...

Few Days Ago New Synapse Update Broke THX Spatial Audio And Razer Told Us They Release Fixes On 16/11/23. But After Today Update Still Not Fix THX Spatial Audio. Im Using Kreken V3 Hypersense, Still 7.1 Audio Issues, Here Screenshots.After Updated Of 16/11/23 Update Still Not Showing 7.1 Audio.  And When Few Weeks Ago THX Works Normal , That Time It Will Show 7.1 Option    Please Razer Fix This Or If You Can’t Then Roll Back Update To Last THX Working Update. Or Give Promocode Of THX Spatial Audio 7.1 Devices.

Hello,I have lost an earbud from my Razer Hammerhead True Wireless Pro - Earbuds pair and razer does not cover it anymore. I have found another earbud on eBay and before purchasing I am wondering is the earbud from another set would connect to mine?If someone could answer that question please that would be much appreciated.Kind regards

Hello. I recently bought the Razer Nommo V2 pro speakers. When I want to watch a movie through VLC, choosing THX audio, when I move the slider bar to choose a specific scene, a scratching sound appears and the rgb lights blink for seconds. I haven’t updated to the newest Synapse version yet. This happens when I move the bar at a specific point in the film; pressing “play” and then immediately moving the slider bar to a specific point. Not when I watch the movie from the beginning. I’m referring to the speakers. Not the headset. Please help.

I have a Razer Kraken Tournament Edition. Up until a few days ago, 7.1 surround was working just fine. Then there was an update for Synapse that deleted the drivers from my computer and I cannot get them back. When trying to get a new activation code to download the drivers again, it says my product is not supported. Clearly it was supported until a few days ago. What is the deal, Razer? I paid for a product that supports 7.1 surround, it supported 7.1 surround, and now your website is telling me it doesn’t. I want the 7.1 surround feature restored.

please help😭

just bought a razer hammerhead truewireless pro i downloaded razer audio it says unable to find you device any tips ? I tried everything but still nothing

I did not find the code for the Razer application inside the box

So this is the headset I’ve used for about 2 years now and I haven’t had a single issue. I was using it this morning like usual, then came back this afternoon/evening and my audio now isn’t as clear almost like I’m in a tunnel. I’ve played around with the audio equalizer but have had no luck in getting it back to how it sounded previously (crystal clear). If anyone has a solution it would be greatly appreciated.Thanks!

bonjour j’aimerai acheter de nouveaux embouts pour mes écouteurs raizer hammerhead comment faire ?

Hello, I bought the razer kraken v3 hypersense headset. However, there was no license code for THX in the box. Can you help me?

Hallo,ich habe nach der Registration von meiner Levitahan v2 keinen THX Code bekommen. ich weiss nicht wo man den normaler erhält. Habe den auf ebay von einem verify händler gekauft.Brauche Hilfe habe nähmlich jetzt THX Spatial Audio getestet und nur noch die 15 tage zeit.Bitte um Hilfe, danke vorab!Gruß Herbert3045 

Hallo, Mein THX Spatial Audio erkennt Netflix komischerweise nicht ich kann zwar mit THX hören aber kanns nicht in der App Individuell einstellen. Kann mir da jemand helfen?  LG Ian

I have Karken Tournament edition and I downloaded the recent 20231107 update and I launched my game and Spatial Audio didnt exist and I tried many ways but the sound is still awful and I cant seem to find the device I was using (Thx Spatial Audio - Synapse) and now my sound is really bad and i cant play

Cheers, I'm facing a problem. on my new headphones when my microphone opens, for example when I connect to a discord channel my sound quality deteriorates to an extreme degree. I don't know what I can do, it's supposed to be gaming headphones and when the app uses my microphone the sound sounds like old concerts. do you have any idea what is going on? 

I can’t get my Razer Hammerhead True Wireless on pairing mode. I tried reset and tap and hold also but nothing happen. And I don't hear audio prompt. What should I do?

 I can’t get my Razer Hammerhead True Wireless on pairing mode. I tried reset and tap and hold also but nothing happen. And I don't hear audio prompt. What should I do?

Hello. I just update my Razer Synapse program and now dissapared THX from sound devices. I already reinstalled but its noi showing up. Before update i had a thx now i dnt even have sound. What problems? How i can fix this? My headphones is supporting THX because i even have THX controller. 

after latest aupdate of Synapse, Syanpse audio is gone now i can see on Chat and Game device in audio panel.i am using razer kraken tournament edition.i am also noticing sound issue.

I did uptade razer synapse 3 but  dont working.Equlazier and THX spatial audio dont working .

I recently bought the Nari Ultimate headset and I and my teammates have been trying to figure out why I echo so much not we have adjusted everything and cannot figure it out does anyone have any tips to try or is this a known issue for this headset. Im on PS5 

Hello, on November 24, 2022 I bought a gaming headset on your site, the Razer BlackShark V2 CouRageJD Edition, when I received it, the microphone didn't work very well, I tried different ways to make it work but it  still having so many problems, could you help me?  I paid a lot to buy this helmet...